I have to give BIG props to the people at both Dexcom (the continuous glucose monitor people) and Omni Pod (the wireless insulin pump people). Making the decision to try both of these contraptions wasn't easy personally and along with lots of support from people in my life, the sales reps and customer support teams at both of these companies have been awesome!
I had to request both of these devices from my doctor, Chris Sadler (who is amazing by the way too!) and then the company contacts you personally to get the process started. With the Dexcom meter I didn't really know what to expect. I had been so used to using the same pharmacy and procedure for getting prescriptions for years. Matt from Dexcom called me right up one day and not only was he so down to earth and easy to talk to, but he is a Type 1 Diabetic too. Same thing with Omni Pod ... their sales rep Matt (different guy) called me last week and even gave me his personal number in case I needed anything. Not only was he so supportive and easy to talk to, but also a Type 1 diabetic! Talking to people who work for these companies that are both diabetic and using their supplies really made a difference. I liked the personal connection to someone who knows what it's like to use the product they are selling.
Every time I talk with a person from either Dexcom or Omni Pod, I say to myself, "Wouldn't that be so cool to work for a company like that?" Perhaps when working with kids gets old (which it never will), but maybe really someday, I would love to be able to help others just like the awesome people at these companies have really supported and helped me. Just goes to show that Customer Support is a truly genuine concept, because without Matt and Matt (and everyone else I have come into contact with at these companies) making the decisions to start using the CGM and insulin pump would have been a lot harder.
Lean more about Dexcom here!
Learn more about Omni Pod here!
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